Refund policy

Returns & Refunds

Most PrintOn2 orders are made or printed specifically to your requirements. Because personalised and custom-made items cannot normally be resold, we are unable to accept returns or provide refunds simply because you have changed your mind once an order has been produced.

Faulty, damaged or incorrect items
Please check your order when you receive it. If an item is faulty, damaged, incorrectly printed or different from what was agreed, please contact us as soon as possible at sales.orders@refstore.co.uk with details of the problem and, where possible, photographs.

We will assess the issue and, where appropriate, arrange a repair, replacement, reprint or refund in accordance with your statutory rights.

Cancellations
If you need to cancel or change an order, please contact us as soon as possible. If production or other work has not yet started, we will do our best to accommodate your request. Where work has already begun or costs have already been incurred, cancellation may not be possible or charges may apply.

Customer-supplied garments
Where you supply your own garments for printing, we will check their suitability before printing. Any issue caused by our printing process will be considered individually and we will work with you to reach an appropriate resolution.

Contact us
For any questions about a return, cancellation or problem with an order, contact us at sales.orders@refstore.co.uk.